Contact us
Email: support@knowledgeandlearning.com
Typical response: within 2 business days (Mon–Fri, 9:00–17:00, UK time).
For data/privacy requests, please also write to support@knowledgeandlearning.com.
Quick help & troubleshooting
- Can’t sign in? Check you’re on the latest app version and your school has activated your account.
- No audio narration? Ensure device volume is up and Silent Mode is off. Try headphones.
- Assignment missing? Pull to refresh “My Lessons” or ask your teacher to reassign.
- Report a bug: Email support@knowledgeandlearning.com with device model, iOS version, and steps to reproduce.
For schools & teachers
- Visualise student lessons and activities.
- Need onboarding? Email support@knowledgeandlearning.com.
Privacy & children
Meanings Buddy is designed for young learners. We avoid distractions and protect children’s information.
- This app is in development mode. No children should interact with the application without the supervision of an adult.
- Access is granted via credentials shared with authorised design partners.
- No third-party ads.
For any privacy questions or to request access/deletion, email support@knowledgeandlearning.com.
FAQ
- What ages is Meanings Buddy for? Ages 4–7 (Early Years/KS1/Primary).
- Do students need accounts? Accounts are created by schools/teachers; students sign in as instructed.
- Is an internet connection required? Yes for syncing; lessons may cache on device for short periods.